Electrical Engineer - Remote Maintenance
KBA North America, Inc.
Location Dallas, TX
Posted July 31st
KBA North America, Inc. has multiple openings for Electrical Engineers in our growing and busy Remote Maintenance Department in our Dallas office. Must have experience within the printing industry such as an electrician in field service or in-house maintenance.
Job Responsibility: The Electrical Engineer in the Remote Maintenance Department acts as a subject matter expert on electrical and electronic parts, functions, and software on KBA equipment to our external customers as well as internal customers such as Service Technicians/Electricians, Xtronic Specialists, and Parts Coordinators. The Electrical Engineer fields calls from external and internal customers and uses various diagnostic equipment, software, and processes to remotely troubleshoot electrical and electronic issues, suggest solutions, and identify necessary parts. This is a revenue-generating department requiring excellent customer service skills, verbal communication skills, technical expertise, and effective follow-up.
•Answers and promptly returns calls to external or internal customers needing assistance with electrical and electronic issues.
•Assists the customer, technicians, and parts department in identifying defective parts and appropriate replacement parts.
•Gives full attention to what external or internal customer is saying, taking time to understand the points made, and asking the right questions to garner more information needed to help resolve the customer issue or provide support.
•Researches and analyzes operating and equipment errors to determine possible causes.
•Uses E-Plan, KBA Helpline, Log File converter, PLC connect, Visibility, Prodis, SKMSYS, and several network shares for sources.
•Uses logic and reasoning, as well as diagnostic software and tools, to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems to recommend and most effective solution, cost-benefit analysis, so equipment and technology serves the customer’s needs. Tools may include, but are not limited to, electronic diagnostic instruments such as oscilloscope, multimeter, and power monitoring device.
•Determines and considers how equipment or system should work and how changes in conditions, operations, and the environment will affect the outcome.
•Confers with engineers, customers, sub-vendors, and electronic module manufacturers, and others to discuss existing or potential electrical, electronic, and/or computer hardware/software issues on KBA equipment
•Writes and documents detailed notes and technical procedures in the Remote Maintenance Database as well as other modes.
•Programs electronic modules and computers as needed.
•Tracks and follows-up on open issues with appropriate stakeholders.
•Verbally communicates highly technical issues and solutions to external and internal customers with varying degrees of technical knowledge and abilities.
•Works at the customer site on occasion, approximately10% or less, to troubleshoot and resolve electrical, electronic, computer hardware/software issues.
•Handles appropriately proprietary company information and documentation.
•May specialize in particular systems, such as Xtronics, as deemed necessary for business.
•Bachelor’s Degree in Electrical Engineering or a combination of education and work experience in related field.
•A minimum of 10 years of experience in troubleshooting control and automation systems in printing or packaging industry.
•Programming in Ladder, IL, C and C++ is preferred.
•Intermediate skills with Word, Excel, Outlook, Explorer, and navigation of various on-line databases.
This job may require frequent (25% - 50%)travel, mostly domestic via air, during the initial one-year training period. Some international travel for training will also be necessary. After initial training period, job will require occasional travel (less than 25%).
Must be willing to relocate to the Dallas area. Relocation assistance will be provided.