Service Sales Product Manager

KBA North America, Inc.

Location Dallas, TX
Website http://www2.kba.com/us/

Posted August 31st

The Service Sales Product Manager is responsible for meeting customer satisfaction and supporting service revenue growth through support of the Customer Service Specialists (CSS) in their respective regions or direct contact with our customers if assigned to do so. This position is a main liaison for the Service Select product range between KBA North America Service and the KBA Sheetfed headquarters and factory in Germany.

Major Accountabilities/Responsibilities:
•Works together with the KBA Sheetfed headquarter (factory), Germany, on aspects of the KBA Service Select program and products.
oIs the main contact at KBA NA for the KBA Service Select Program.
oWorks on improvements and supports creating new products and pricing structure.
oCollaborates on marketing material or changes to adapt to local market requirements.
•Effectively plans and schedules his office hours meeting goals and deadlines.
•Together with the CSS plans and schedules customer visits based on needs and opportunities and re-prioritizes when necessary to address urgent needs.
•Prepares all necessary documentation and presentations for customer visits planned for CSS.
•Presents or assists CSS with presentation of KBA Service Select portfolio to customer.
•Independently and /or by collaborating with the appropriate member or department of the KBA service or sales team, researches customer’s status information and pending sales activities in order to prepare service offers and visits.
•Prepares ROI’s for service products based on customer data.
•Gets feedback from CSS or from customers directly about their requirements and services provided by KBA and evaluates and compiles the adequate KBA Service Select products.
•Is the “power user” of the KBA CRM system within the KBA NA service organization.
•Maintains CRM data, including general and service-related customer data and service sales leads and projects, and controls the correct maintenance of customer data by all users in the KBA NA service team.
•Interacts with controlling for customer service sales related data and actively pursues a customer segmentation process streamlining service sales efforts.
•Based on data received from controlling he maintains an overview about post calculation and margin data.
•Works actively on tracking and following up on service sales leads and active quotations compiled by the Technical Service Department using the KBA CRM system.
•Sells KBA Service Select services that help customers achieve better productivity, higher quality, and improvement of their overall business performance.
•Communicates various information to CSS or customers including but not limited to technology, products, and services via written communication (e-mails, letters, reports, quotes, etc.) and verbal communications (face-to-face, presentations, etc.).
•Prepares regular reports and write-ups of customer visits, action plans, and results.
•Performs other related job responsibilities as necessary based on business needs.
•Provides information and product training to other service and sales employees of the company about existing and new service products.
•Performs other duties to assist with the sales and support of the Service Select, as assigned.

Education: High School Diploma or GED-equivalent required; but post-high school degree in print, graphic arts, marketing, and/or product management is preferred.

Experience: Minimum five (5) years related work experience within printing industry in outside sales, demonstration, or similar job within industry.

Computer Skills: Intermediate to advance knowledge of MS Outlook, Internet Explorer, Word, Excel, and Powerpoint.

•Demonstrates an understanding of printing equipment, processes, and industry.
•Ability to build credible business relationships with customers.
•Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response.
•Good verbal communication skills including the ability to communicate complex technical information to people with varying degrees of technical knowledge and ability.
•Written communication skills with the ability to put together logical and complete records, reports, and other documentation.
•Collaborative team member with the ability to build strong interpersonal relationships with external customers and other internal resources such as Sales, Service, Parts, Remote Maintenance, and Factory Staff.
•Ability to create and deliver presentations to an audience.
•Ability and willingness to travel nearly 60% with frequent air travel domestically and some international for training, consecutive overnight stays, and some evening and weekends as deemed necessary for business to accommodate customer.
•Valid motor vehicle license.


Please send resume to resumes@kba.com.